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Privacy Policy
Amnen Travel ("Amnen", "we", "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. By using our websites, mobile apps, or services (collectively, the "Services"), you agree to this Policy.
Contents
1. Scope
This Policy applies to personal information processed by Amnen in connection with the Services, including browsing, account creation, waitlists, bookings, and customer support.
2. Data We Collect
- Account & Identity: name, email, phone, country/region.
- Travel & Booking: itineraries, passenger details, loyalty numbers, preferences, and booking confirmations from partners.
- Payment: billing details (processed by PCI‑certified providers; we do not store full card numbers).
- Device & Usage: IP address, device and browser info, app version, pages viewed, clicks, referring/exit pages, crash logs.
- Cookies & Similar: identifiers stored on your browser or device (see Cookies).
- Communications: messages to support, feedback, and survey responses.
3. Sources of Data
We collect data directly from you, automatically via the Services, and from third parties such as airlines, hotels, car rental companies, payment processors, fraud‑prevention partners, and analytics providers.
4. Legal Bases (GDPR)
- Contract: to provide the Services and complete bookings.
- Legitimate interests: service improvement, security, fraud prevention, analytics, and marketing to our users.
- Consent: where required (e.g., non‑essential cookies, certain marketing).
- Legal obligation: to comply with applicable laws and requests from authorities.
5. How We Use Data
- Provide and personalize search, results, and recommendations.
- Process bookings and payments; send confirmations and updates.
- Provide customer support and communicate about the Services.
- Monitor, prevent, and detect fraud or abuse; ensure security.
- Analyze usage to improve performance, features, and UX.
- Comply with legal obligations and enforce terms.
7. Payments
Payments are processed by PCI‑DSS certified processors. Card data is tokenized; Amnen does not store full card numbers or CVV.
9. Analytics & Ads
We may use analytics and advertising partners. You can opt‑out of interest‑based ads on your device or via platform tools. If you enable “Do Not Track,” we will respect it where legally required.
10. Data Retention
We retain personal information only as long as necessary to provide the Services and for legitimate business needs (e.g., records, security), or as required by law and partner contracts. When no longer needed, we delete or anonymize data.
11. Security
We use administrative, technical, and organizational measures such as encryption in transit, access controls, and regular audits. No method of transmission or storage is 100% secure.
12. International Transfers
Data may be processed in countries that may have different data protection laws than yours. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).
13. Your Rights (GDPR/CCPA)
- Access your personal data and how we use it.
- Rectify inaccurate or incomplete data.
- Delete your data in certain circumstances.
- Restrict or object to processing.
- Portability of your data.
- Opt‑out of sale/sharing for cross‑context behavioral advertising (CCPA/CPRA).
- Withdraw consent where processing is based on consent.
To exercise rights, contact us as set out below. We may ask for verification. You have the right to lodge a complaint with your local supervisory authority.
14. Children
The Services are not directed to children under 16, and we do not knowingly collect personal information from them.
15. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted here with a new effective date.
16. Contact
Email: privacy@amnen.travel
17. Data Controller
Amnen Travel. If you are in the EEA/UK, we may appoint an EU/UK representative, which will be listed here when available.